SHIPPING POLICY

Our operations team will ship your order 2-4 business days after the order is placed. If you need us to hurry it up, let us know at customercare@shopcamp.com!

Still haven't gotten tracking since placing your order four business days ago?

Please reach out to customercare@shopcamp.com to find out what's going on with your order. Your order could be delayed due to missing address information, an item that you purchased is out of stock, or fraud has been detected. If you have any concerns, please reach out to us for clarification.

How long does it take for my order to arrive?

For USPS Ground Advantage, you will receive your order within 2-5 business days once it has shipped.

For USPS Priority Mail, expect your order to arrive within 2-3 business days once it has shipped.

Where does your clothing ship from?

All orders ship from our warehouse in Brisbane, CA.

Once your label is made & you receive tracking, please allow at least 24 hours for tracking to update. You will receive your tracking number via email. 

My tracking says the package was delivered, but I can't find it. What do I do now?

If the tracking says your package was delivered, but it’s nowhere to be found, don’t panic! Try checking with a neighbor to see if they received it by mistake. Check your door or mailbox for a delivery slip that indicates if delivery will be re-attempted, or if you can pick up the package at a USPS or DHL location. You could also call USPS to try to find out more information.

My package seems to be lost. What happens now?

CAMP Collection is not liable for stolen packages. If your tracking confirms that the package has been “DELIVERED” at the address provided, then neither the carrier service nor CAMP Collection is liable.

The customer is responsible for filing any lost claims. For international orders, please contact your local postal carrier for information on how to file a claim as we are unable to replace lost packages for international orders. 

Please note that a lost claim may be filed once the package has been in transit for more than 30 days. For domestic packages: The customer is responsible for filing any lost claims to USPS. Lost packages can be reported here: https://www.usps.com/help/missing-mail.htm

For international packages: The customer is responsible for filing any lost claims to DHL. Lost packages can be reported here: https://www.dhl.com/pt-en/ecommerce/home/customer-service/private-customers/content-is-missing.html

Yes! We offer free USPS Ground Advantage Shipping on all domestic orders over $85. 

There may be also times where we offer free shipping on all orders for a promotion.

Yes! We happily ship with DHL Express International for orders shipping outside of the U.S. The estimated delivery is 3-4 business days. While it may be a little more expensive than other international shipping methods, DHL includes insurance and extensive tracking information.

Please note that you are responsible for the customs & duties incurred.

 *ALL INTERNATIONAL ORDERS ARE SUBJECT TO DUTIES/TAXES UPON DELIVERY; CUSTOMER IS RESPONSIBLE FOR ANY FEES INCURRED.  
WE ARE REQUIRED BY LAW TO DECLARE THE EXACT VALUE OF THE MERCHANDISE
AND MARK IT AS DUTIABLE. 

For orders shipping within the U.S., our rates are calculated based off of USPS average rates and we charge the amount needed to cover the cost of the shipping label.

For orders shipping outside of the U.S., our rates are calculated based off of DHLs average rates and we charge the amount needed to cover the cost of the shipping label.

I put the wrong address, how do I fix it?

Reach out to  customercare@shopcamp.com immediately. Include your order number & the correct address you'd like your items to be shipped to. It's important to reach out prior to your shipping label being made as we cannot make changes to your address once the shipping label has been made/tracking has been received. 

If your order is already on its way, you will need to contact the carrier to make the adjustment. We are unable to change the address on a package once it has physically left our warehouse.

USPS 1-800-222-1811
DHL 1-317-554-5191

I ordered the wrong size, what do I do?

Reach out to  customercare@shopcamp.com with your order number and your preferred size and/or style immediately. If your shipping label has already been made, we are unable to make any changes to your order.