What is CAMP Collection?
We’re a San Francisco-based clothing brand inspired by summer camp nostalgia. Read more about us and our team here: About CAMP Collection
I have a question about my order, what should I do?
E-mail us at email@example.com. We’re here Monday - Friday, 9:00am to 5:30pm PST. We are happy to answer any of your questions about orders, sizing, shipping, order modifications and cancellations.
Go ahead, ask us anything!
I placed an order but my shipping address is incorrect, how do I change it?
If your order hasn’t shipped yet, send firstname.lastname@example.org an email with your correct address and we will change it for you. If your order is already on its way, you will need to contact the carrier to make the adjustment. We are unable to change the address on a package once it has physically left our office.
Where is my order?!
We send out tracking information via email for all orders as soon as they are shipped out. Our shipping pickup is at the end of the day, every day, so please give the tracking number a couple of hours to update the status.
If the tracking says your package was delivered, but it’s nowhere to be found, don’t panic! Try checking with a neighbor to see if they received it by mistake. Check your door or mailbox for a delivery slip that indicates if delivery will be re-attempted, or if you can pick up the package at a USPS or DHL location.
CAMP Collection is not liable for stolen packages. If your tracking confirms that the package has been “DELIVERED” at the address provided, then neither the carrier service nor CAMP Collection is liable.
We offer free “signature confirmation” at check out to help prevent lost or stolen packages.
Please note that a lost claim may be filed once the package has been in transit for more than 30 days. The customer is responsible for filing any lost claims to USPS. Lost packages can be reported here: https://www.usps.com/help/missing-mail.htm
Do you offer free shipping?
We offer free USPS First Class Shipping on all domestic orders over $75.
When will my order ship out?
It is our goal to fulfill all orders within 48 hours, excluding weekends. During higher volume sales, please allow 3-5 business days for order fulfillment.
Orders placed after 10 am PST on Friday will be processed the following Monday morning, major holidays excluded.
If you need us to hurry it up, let us know at email@example.com!
How long does it take for my order to arrive?
For USPS First Class Mail, you will receive your order within 4-7 business days once it has shipped.
For USPS Priority Mail, expect your order to arrive within 2-3 business days once it has shipped.
Where does your clothing ship from?
All orders ship from our office in the heart of the Mission District in San Francisco, CA.
If your order is incorrect or arrived damaged/defective, send an email to firstname.lastname@example.org with your order number and a photo of the damage or wrong item. We’ll take care of you!
Don’t worry, we got you! Send email@example.com an email verifying your shipping address. Once we receive your package at our office we will send it right back out to you.
Yes! We offer USPS First Class Mail International with the estimated delivery of 15-30 business days. This shipping method does not include insurance.
For DHL Express International, the estimated delivery is 3-4 business days. This shipping method includes insurance and extensive tracking information.
Please note that you are responsible for the customs & duties incurred.
They sure are! Our eco-friendly mailers are made from 100% recycled post-consumer & post-industrial material and are fully recyclable. Our packaging also comes with a double seal so you can reuse the same mailer to send back returns.
Returns & Exchanges
What is the Return Policy?
If for any reason you are not completely in love with your items, we will gladly accept returns and exchanges that meet the following requirements:
1. Merchandise must be unworn and unwashed with the tags still attached.
2. Returns must be shipped to us within 21 days of purchase, 30 days for exchanges.
3. All returns must be made through our returns process below. We do not accept returns made from outside shipping methods or sources.
4. Sale items are final sale, including those purchased during promotional sales.
Return amount will be credited back to the original form of payment.
A $7 return shipping and processing fee will be deducted from your refund if you choose to be refunded to your original payment method. If you choose a gift card, we will wave the $7 fee.
Please note that refunds may take 2-7 business days to post to your account.
How do I Return an Item?
To start a return, head to https://camp-collection.loopreturns.com/#/ and enter your order number and shipping zip code. After entering your information, we will provide you with a prepaid shipping label.
A $7 return shipping and processing fee will be deducted from your refund.
How do I make an exchange?
Exchanges can be made here https://camp-collection.loopreturns.com/#/. Just enter your order number and shipping zip code and select the exchange option.
Exchanges will be waived the $7 shipping fee.
We will issue you a prepaid return label for the items that did not work out. All you have to do is drop it in the mailbox! Once you mail back your items, an order for your exchange will be placed automatically.
Sizing & Availability
What size should I get?
Each product has its own size guide with detailed measurements listed in inches. We also note if the item runs large or small in the product description.
If you need any advice on what size to get, send us an email at firstname.lastname@example.org with your typical size and measurements and we will help you out!
Why don’t you offer more sizes?
We hear you! Extended sizing is something we’re exploring as CAMP grows as a brand. If you have specific feedback about this for our design team, don’t hesitate to send us an email at email@example.com.
The size / color / style I want is sold out. Is it ever coming back?
Since we’re always coming up with new ideas, we produce a limited amount of units per style. Usually, once something is sold out, it’s retired from CAMP. Don’t despair! We do occasionally restock our classics and popular styles. If you want to be notified when we restock, here’s what to do:
1. Go to the product page of the item you’re interested in and choose a color or size.
2. If your selection is sold out, you will have the option to enter your email address to be notified when it’s back in stock.
3. As soon as the item is back in stock, you will receive an email with the option to buy.
4. Act quickly! - our restocks always fly!
Do you offer gift cards?
Yes! We offer digital gift cards for $10, $25, $50 and $100. Gift cards are delivered via email and contain instructions on how to redeem them at checkout. Our gift cards are non-refundable.
I have an online shop or IRL boutique. Can I carry CAMP Collection in my store?
We love our wholesalers! Check out our Wholesale page for more information on how you can become a CAMP retailer.
I’m hosting a camp reunion / part of a sports team / in a college group and we need t-shirts. Can we buy CAMP tees?
Of course! Our blanks & custom program is a fun way to personalize CAMP tees & sweatshirts for your event or organization. Check out our Wholesale page for more information.
How do I K.I.T. ?
Subscribe to our newsletter to keep in touch & stay up to date with what’s happening at CAMP. You’ll be the first to know about new product launches and sales!
Come make memories with us on Instagram @shopcamp. Don’t forget to tag us and use the hashtag #campcollection for a chance to be featured as a Camper of the Week!
I’ve got a funny / embarrassing / cute story about summer camp. Do you want to hear it?
Yes! We love hearing your summer camp memories. Check out @shopcamp on Instagram for frequent contests where we ask our followers to share them. You might even win a prize!
I want in! Are you hiring?
So you want to wear a CAMP STAFF tee, huh? Whenever we have job openings, we post them here on our Careers page and on our social media accounts!