RETURNS
How do I start a return?
To start a return, head to https://camp-collection.loopreturns.com/#/ and enter your order number and shipping zip code. After entering your information, we will provide you with a prepaid shipping label.
When will my return or exchange be processed?
Although we do try to process them as soon as we can, it could take our operations team up to 14 days to process your return once it arrives at our warehouse.
When will I receive my refund?
Return amount will be credited back to the original form of payment. Please note it could take 2-10 business days for the refund to post back to your original form of payment depending on the bank or merchant you purchased the items with initially.
Is there a return fee?
A $7 return shipping and processing fee will be deducted from your refund, if you choose to be refunded to your original payment method. This fee covers the shipping label cost to return the item back us + the cost for us to restock the items back at our warehouse.
If you choose gift card, we will wave the $7 fee.
CAN I RETURN A SALE ITEM?
Sale items are final sale, including those purchased during promotional sales such as Black Friday and Cyber Monday.
EXCHANGES
How do I start the exchange process?
Exchanges can be made here https://camp-collection.loopreturns.com/#/. Just enter your order number and shipping zip code and select the exchange option.
When will my exchange be processed?
Although we do try to process them as soon as we can, it could take our operations team up to 14 days to process your return once it arrives at our warehouse.
When will my new item be shipped?
Once it's processed, your exchange order will automatically be made. Please note, your the item that you are exchanging for is not reserved, so we encourage you to send your return back to us as soon as possible. If you have any questions, please reach out to customercare@shopcamp.com.
Is there a return fee?
Exchanges will be waived the $7 shipping fee.
HOW DO I GET MY RETURN SHIPPING LABEL?
We will issue you a prepaid return label for the items that did not work out. All you have to do is drop it in the mailbox or drop it off at your local USPS!
INTERNATIONAL RETURNS
We are currently unable to process returns of items from outside of the U.S. But we are working on it!
ORDER ISSUES
Was there an issue with your order?
Reach out to the CAMP Customer service team & we will do our best to make it right!