USPS FIRST CLASS MAIL
–Delivers within 4-7 business days once package has shipped.
USPS PRIORITY MAIL 2-3 DAY
–Delivers within 2-3 business days once package has shipped.
*Please note that USPS Priority Mail 2-3 day is not guaranteed.
*ALL INTERNATIONAL ORDERS ARE SUBJECT TO DUTIES/TAXES UPON DELIVERY; CUSTOMER IS RESPONSIBLE FOR ANY FEES INCURRED.
WE ARE REQUIRED BY LAW TO DECLARE THE EXACT VALUE OF THE MERCHANDISE
AND MARK IT AS DUTIABLE.
USPS FIRST CLASS MAIL INTERNATIONAL
–Delivers within 15-30 days.
*Does not include insurance.
DHL EXPRESS INTERNATIONAL
–Delivers within 3-4 business days.
*Includes insurance and extensive tracking information.
–Only USPS Priority Mail and DHL Express International offer insurance for lost packages.
A lost claim may be filed once the package has been in transit for more than 30 days.
–The customer is responsible for filing any lost claims. For international orders, please contact your local postal carrier for information on how to file a claim as we are unable to replace lost packages for international orders.
–CAMP Collection is not liable for stolen packages. If your tracking confirms that the package has been “DELIVERED” at the address provided, then neither the carrier service nor CAMP Collection is liable.
–We offer FREE “Signature Confirmation” at checkout to help prevent theft.
Please be sure to check with your neighbors and local postman for misdelivered packages.
-Merchandise must be unworn and unwashed with the tags still attached.
-Returns must be shipped to us within 21 days of purchase. Exchanges must be shipped to us within 30 days of purchase.
-All returns and exchanges must be made through our returns process below. We do not accept returns made from outside shipping methods or sources.
-Sale items are final sale, including those purchased during promotional sales.
-Return amount will be credited back to the original form of payment.
-A $7 return shipping and processing fee will be deducted from your refund if you choose to be refunded to your original payment method. If you choose gift card, we will wave the $7 fee.
-Please note that refunds may take 2-7 business days to post to your account.
-To return or exchange an item, please follow this link for instructions and prepaid return labels: https://camp-collection.loopreturns.com/#/
-We are currently unable to process international returns.
-Our online store is open and you can continue placing orders as normal.
-Our warehouse is still operating and we are taking all of the necessary precautions to ensure the health and safety of our team. We are processing orders as quickly as possible but shipping is delayed. Expect orders to be shipped within 1-2 weeks.
-We have extended our return policy to 60 days for returns and exchanges.